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About Us

Chapter One Download

Appendix C

Common IT Wastes

Appendix D

Helpdesk A3

Problem Solving


Recipient of the prestigious Shingo Prize for Research, this was the first book to describe how Lean principles and practices aid in the continuous improvement and innovation of technology products and services.

This book will have a permanent place in my bookshelf. The impacts of poor flow from application development into IT operations can be devastating: ever increasing cycle times and amounts of rework, and an ever increasing amount of heroics required in IT operations to preserve the illusion of stability and reliability.  

     Gene Kim, author of The Phoenix ProjectThe DevOps Handbook and Accelerate: The Science  of Lean Software and DevOps


Twenty years from now the firms which dominate their industries will have fully embraced lean strategies throughout their IT organizations. Ten years from now those organizations will have started pulling ahead of their competitors as the result of lean IT. Today this book will show those organizations the path they need to start out on. Will your organization be one of them?

      Scott Ambler, author of Disciplined Agile Delivery

There has never been a more critical time to improve how IT integrates with the global business enterprise. This book provides an unprecedented look at the role that Lean will play in making this revolutionary shift and the critical steps for sustained success.

      Steve Castellanos, Lean Enterprise Director; Nike

A groundbreaking synthesis, examining IT operations, project management, software development, and governance through a Lean lens. Taut, subtly reasoned, and laced with the brilliant insight that only come from practicing Required reading for IT executives, architects, and project managers. 

      Charles Betz, author of Architecture and Patterns for IT: Service and Portfolio Management and Governance

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